VAT and invoices

VAT

Prices on Fjordrun are shown excluding VAT. VAT is added on top of plan fees, credit purchases, auto-recharges and overage:

• Consumers in the EU pay the VAT rate of their country (EU One-Stop Shop). For example, a €20.00 credit purchase from Portugal is charged €20.00 + €4.60 VAT (23%) = €24.60, and €20.00 of credit is added.
• Businesses in the EU with a valid VAT ID are charged no VAT (reverse charge). Enter your VAT ID and billing address at checkout.
• Customers outside the EU are generally charged no EU VAT.

Taxes are calculated by Stripe from your billing address and VAT ID.

Invoices

Every payment produces an invoice from Stripe:

• the monthly plan fee (Hobby, Pro) and any overage from the previous period;
• each credit purchase and auto-recharge.

Find them in Team settings → Usage & billing → Invoices, with a link to view each one (and download it as PDF from Stripe).

To change the payment method or billing details, use Update payment method, which opens Stripe's billing portal.

Payment methods

Payments are processed by Stripe Payments Europe Ltd. (Ireland). Card payments and other methods enabled for your country are offered at checkout. Fjordrun never sees or stores your card number.

Questions

Billing questions: support@fjordrun.com.